Shipping, Cancellations and Refunds

Shipping

Please allow 7-10 business days for processing before your items ship. Shipping time once fulfilled will vary based on shipping method chosen and customer location.

Preorders

Any pre-order items will be clearly marked and list production time in the item description. Please feel free to reach out to us before purchasing if you have any questions or need your order by a specific date, we will do our best to accommodate any requests.

Cancellations

If you would like to cancel your order, please reach out to us as soon as possible. We would be happy to assist with canceling an order that has not been shipped.

Refunds

If you are not satisfied with your purchase, please reach out to us at hello@deviantcompassion.com within 7 days of receiving your order and we can assist with arranging a replacement, return, or store credit. Buyers are responsible for providing proof of damage or or defect as requested, and responsible for return shipping costs, at our discretion.

Returns are processed within 5-7 business days of receiving your item, unless otherwise indicated in writing. We have the right to refuse a refund if the item is returned to us in an unsatisfactory condition. Returned products cannot have missing parts or packaging unless explicitly approved by us in writing.

Deviant Compassion Courses

Refunds

Deviant Compassion does not issue refunds for its educational courses. Students who need to cancel will be allowed to identify a substitute student or transfer their registration to another course. Students who cancel after the beginning a course can also identify a substitute student or transfer, at the discretion of the course manager or instructor.

In the event of unforeseen and/or unavoidable circumstances, Deviant Compassion staff will make every reasonable effort to work with students and/or employee groups to reach a mutually satisfactory arrangement.

Cancellations by Deviant Compassion

Deviant Compassion Consulting reserves the right to cancel a course up to five days prior to the course start date.  Should Deviant Compassion Consulting cancel a course, the student and/or employee groups will be notified and given options up to and including, but not limited to: transferring their registration to another course start date, receiving a refund of their course registration, applying purchase amount toward a live training or other similar solution. Options offered are at the discretion of Deviant Compassion.